Return Policy

Returns & Exchanges

We want you to love your order! If something isn't right, we're here to help.

Eligibility

  • Items must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and in original condition.
  • Final sale items, gift cards, and custom/personalized orders are not eligible for return.

How to Start a Return

  1. Email us at info@fernrottradingco.com with your order number and reason for return.
  2. We'll send you a return authorization and instructions within 2–3 business days.
  3. Ship the item back using a trackable method. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.

Refunds

  • Once we receive and inspect your return, we'll process your refund within 5–7 business days.
  • Refunds are issued to the original payment method.
  • Original shipping charges are non-refundable.

Exchanges

  • We're happy to exchange for a different size or color, subject to availability.
  • Start the process the same way as a return — just let us know what you'd like instead.

Defective or Wrong Items

  • If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery and we'll make it right at no cost to you.

Questions?

Reach out at info@fernrottradingco.com — we typically respond within 1–2 business days.