Return Policy
Returns & Exchanges
We want you to love your order! If something isn't right, we're here to help.
Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unworn, unwashed, and in original condition.
- Final sale items, gift cards, and custom/personalized orders are not eligible for return.
How to Start a Return
- Email us at info@fernrottradingco.com with your order number and reason for return.
- We'll send you a return authorization and instructions within 2–3 business days.
- Ship the item back using a trackable method. Return shipping costs are the customer's responsibility unless the item is defective or we made an error.
Refunds
- Once we receive and inspect your return, we'll process your refund within 5–7 business days.
- Refunds are issued to the original payment method.
- Original shipping charges are non-refundable.
Exchanges
- We're happy to exchange for a different size or color, subject to availability.
- Start the process the same way as a return — just let us know what you'd like instead.
Defective or Wrong Items
- If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery and we'll make it right at no cost to you.
Questions?
Reach out at info@fernrottradingco.com — we typically respond within 1–2 business days.
